Is your HBO Max not working on your LG smart TV? In this guide, we have provided different fixes to help you troubleshoot the problem. We began our investigation by scouring the web for clues by talking to customers, HBO employees, and professional tech support specialists.

Check if your TV is compatible with HBO Max

If you’re trying to log in to HBO Max on your LG TV and getting an error message that says ‘HBO Max is not available on your device,’ the first thing you should do is check to see if your TV is actually compatible with the app.

HBO Max is compatible with the following LG TV models:
-2019: 4K UHD OLED TVs (with HDR)
-2018: 4K UHD OLED TVs (with HDR)
-2017: 4K UHD OLED TVs (with HDR)
-2016: 4K UHD Smart TVs (with HDR)
-2015: 4K UHD Smart TVs

If you have one of the compatible TV models, there are a few other things you can try to get HBO Max working on your LG TV.

Check if you have a stable internet connection

If you’re having trouble streaming HBO Max on your LG TV, the first thing you should do is check to see if you have a strong and stable internet connection. To do this, you can either use a speed test tool like Speedtest.net or simply try loading another website or streaming another service to see if it’s just HBO Max that’s not working or if there’s a more general issue with your internet connection.

If your internet connection is fine, the next thing to do is check if there’s an update available for your LG TV. To do this, go to the Settings menu, then select “About TV” and finally “Software update.” If there’s an update available, install it and then try streaming HBO Max again.

If neither of those solutions works, try restarting your LG TV. To do this, simply unplug it from the power outlet for 30 seconds and then plug it back in. Once your TV has restarted, try streaming HBO Max again.

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Check if your HBO Max app is up to date

If you’re having trouble with HBO Max on your LG smart TV, the first thing you should do is check to see if the app is up to date. To do this:

Open the LG content store on your TV and search for HBO Max.
Select the HBO Max app.
Click “Update” and wait for the process to complete.
Once the app has been updated, try using it again and see if the problem has been fixed.

Check if your TV’s firmware is up to date

One of the first things you should do when you encounter any issue with your LG smart TV is to check if there are any updates available for your TV’s firmware. Firmware updates usually address specific bugs and issues, and they can sometimes even introduce new features.

To check if your TV’s firmware is up to date:
1. On your remote, press the Home button.
2. Navigate to Settings, then scroll down to All settings.
3. Select About this TV.
4. Select Check for updates.
5. If an update is available, follow the prompts to install it.

After you update your TV’s firmware, try streaming HBO Max again and see if the issue has been resolved.

Reset the app on your LG TV

If you’re having trouble with HBO Max on your LG TV, the first thing you should try is resetting the app. To do this:

1. Open the LG Content Store on your TV and search for HBO Max.
2. Select the HBO Max app and then choose “Remove”.
3. Close the LG Content Store and then restart your TV.
4. Open the LG Content Store again and search for HBO Max.
5. Select the HBO Max app and choose “Install”.
6. Once the installation is complete, launch HBO Max and sign in with your account information.

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Clear the app’s cache

One way to fix an HBO Max app that’s not working on your LG smart TV is to clear the app’s cache. This will remove any temporary files that may be causing the app to malfunction. To clear the HBO Max app’s cache on your LG TV:

1. Open the Settings menu on your LG TV.
2. Select Apps.
3. Select HBO Max.
4. Select Storage.
5. Select Clear Cache.
6. Restart your LG TV and try opening HBO Max again.

Uninstall and reinstall the HBO Max app

If you’re having trouble with the HBO Max app on your LG smart TV, the first thing you should try is uninstalling and reinstalling the app. To do this:

1. Open the LG Content Store on your LG TV.
2. Navigate to the HBO Max app and select it.
3. Select Uninstall/Delete.
4. Confirm by selecting Yes/Delete.
5. Close the LG Content Store and restart your TV.
6. Open the LG Content Store again and navigate to the HBO Max app.
7. Select Install/Subscribe or Get App/Game.
8. Follow the on-screen instructions to complete the installation process.

Restart your LG TV

If HBO Max still isn’t working on your LG TV after trying all of the previous steps, you may need to restart your TV. This will clear any stuck processes and hopefully fix the issue.

To restart your LG TV:

1. Press the HOME button on your LG remote control.
2. Select Settings.
3. Select General > Reset to Initial Settings.
4. Select ResetΔ or Reset AllΔ.
5. When prompted, enter your LG TV PIN (0000 is the default PIN).

Check if there are any service outages in your area

If your HBO Max app is not working on your LG Smart TV, the first thing you should do is check for any service outages in your area. To do this, visit the HBO Max website or the HBO Max app on your mobile device, and look for any alerts about service interruptions. If there are no service outages in your area, proceed to the next step.

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Contact LG customer support

If the usual restarting of your TV, signing in and out of HBO Max, and other general troubleshooting tips don’t work, it might be time to contact LG customer support. They can help you figure out if there’s an issue with your TV model or offer additional advice.

Contact HBO Max customer support

If you’re still having trouble after trying all of the troubleshooting steps above, your best bet is to contact HBO Max customer support. To do so, visit the HBO Max website and click on the help center link at the bottom of the page. From there, you can either search for a solution to your problem or contact customer support directly.

Try watching HBO Max on a different device

If you’re having trouble streaming HBO Max on your LG TV, you may need to try watching it on a different device.

HBO Max is compatible with a wide range of devices, including Roku, Fire TV, Apple TV, Android TV, Chromecast, and more. If you have another device that’s compatible with HBO Max, try streaming it on that instead.

You can also try watching HBO Max on your computer or mobile device. Simply go to the HBO Max website and sign in with your account information. Then, you should be able to stream HBO Max without any problems.

If you’re still having trouble streaming HBO Max on your LG TV, there are a few other things you can try.