Home automation is becoming more and more popular among households, and one of the most useful tools in this case is the BN-LINK Smart Plug. The BN-LINK Smart Plug is designed to allow homeowners to control their household appliances through a smartphone app. However, like any other smart device, this plug can have its fair share of technical glitches. In this blog, we will explore the most common issues with the BN-LINK Smart Plug and offer troubleshooting steps for people to follow.

Common Issues with the BN-LINK Smart Plug

Below are the most common issues that users have reported when using BN-LINK Smart Plug.

Connection Issues

A common issue that users have reported with the BN-LINK Smart Plug is connection failure. This usually occurs when the smart plug is new, after the setup process, or after a lengthy period of use.

Network Connectivity Issues

The BN-LINK Smart Plug requires a stable internet connection to work correctly. Issues in your home network or your internet provider’s network cause hitches in connection, halting the plug’s functioning.

Device Compatibility Issues

Another issue users face is compatibility with other smart devices, including smartphones, speakers, and voice assistants. This usually arises due to firmware and driver issues, which can cause system incompatibilities.

Troubleshooting Steps for the BN-LINK Smart Plug

Here are some troubleshooting steps to follow if you experience any of the issues mentioned above.

Steps for Connection Issues

1. Reset the smart plug

The first thing to do if you experience a connection failure is to reset the smart plug. You can reset it by pressing the reset button for 5 to 10 seconds.

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2. Ensure the Wi-Fi signal strength

Ensure your Wi-Fi signal to your smart plug has adequate strength. Walk to every corner of your house to ensure the Wi-Fi router is giving off signal strengths of at least three bars.

3. Ensure a maximum distance between plug and router

The BN-LINK Smart Plug works on Wi-Fi, which means that it comes with a range limitation. Ensure you’re placing the smart plug within a 30-feet range of your router to ensure that it adequately connects to your Wi-Fi.

Steps for Network Connectivity Issues

1. Router Issues

Check the settings of your Wi-Fi router. In many cases, the smart plug’s IP address does not match that of the router, causing network connectivity issues. Check if there’s a ban on through traffic, and if there is, remove it and try again.

2. Limited Internet Access

Limited internet access can cause your BN-LINK smart plug to disconnect. So ensure you are subscribed to an internet plan that provides enough bandwidth to all your smart devices.

3. DHCP Server Issues

In some cases, there might be a problem with the DHCP server, which is responsible for assigning IP addresses to devices on your home network. You can try resolving this by configuring it from the router network settings, or contact your internet service provider for further assistance.

Steps for Device Compatibility Issues

1. Check the device compatibility

Before purchasing the BN-LINK Smart Plug, ensure your device is compatible with it. You can ensure this by checking the device specifications, which should state whether it is compatible with Alexa and Google Assistant.

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2. Update the firmware and device drivers

Updating your firmware and device drivers should help you rectify any system compatibility issues. Check the instructions manual that comes with the smart plug to learn how to update the firmware and drivers.

FAQs about the BN-LINK Smart Plug

Below are the frequently asked questions about the BN-LINK Smart Plug.

A. What do I do if my device is not compatible with the BN-LINK smart plug?

If you have checked the device specifications and your device is not compatible with BN-LINK Smart Plug, consider upgrading your device to a compatible one.

B. Can I use a BN-LINK smart plug with a 5GHz Wi-Fi network?

No, BN-LINK Smart Plug does not support 5GHz Wi-Fi networks. It works seamlessly with 2.4GHz Wi-Fi networks.

C. Can I control the BN-LINK smart plug with my voice assistant?

Yes, you can control the BN-LINK Smart Plug with your voice assistant, provided the assistant is compatible with the smart plug.


BN-LINK Smart Plug offers homeowners extensive control over their appliances, but they can hit technical snags. While these snags may affect your system functions, today, we have provided some troubleshooting steps to get your device functioning. Additionally, we’ve covered FAQs on issues that might not come up during these steps. With these practical steps, we hope that you can enjoy uninterrupted service from your BN-LINK Smart Plug.