There is nothing worse than walking into the living room to relax after a long day at work or school and seeing you have no internet or no TV because your new Samsung Smart TV isn’t working. The good news is, there are plenty of things you can try to solve and fix the issues with the Spectrum App not working on Samsung TVs.
Check your internet connection
Before you start troubleshooting your app, it’s a good idea to check your internet connection. If you’re using a wireless connection, try connecting your TV to the internet with an Ethernet cable to see if that solves the problem.
If you’re still having trouble, there are a few things you can do to try and fix the issue.
Check for updates
If you’re having trouble with the Spectrum app on your Samsung TV, the first thing you should do is check for updates. Sometimes, a quick update can fix minor bugs and improve app performance. To check for updates on your Samsung TV:
1. Press the Home button on your Samsung TV remote to open the main menu.
2. Select Settings.
3. Select Support.
4. Select Software Update.
5. If there’s an update available, select Update Now.
Check your TV’s HDMI ports
If you’re trying to use the Spectrum app on your Samsung TV and it’s not working, one of the first things you should check are your TV’s HDMI ports. Over time, HDMI ports can become loose, causing signal issues. Unplug all of your HDMI cables from your TV, then plug them back in firmly and try to use the Spectrum app again.
Check your TV’s display settings
If the Spectrum app won’t open on your Samsung TV, the first thing you want to do is check the display settings. Sometimes, the app will appear to be frozen on the screen if the display settings are not set correctly.
To check your TV’s display settings:
1. Press the Menu button on your remote control.
2. Navigate to Settings and select it.
3. Select Display and make sure the resolution is set to 1080p.
4. If it is not, change it and then try opening the Spectrum app again.
Check your TV’s sound settings
If you’re having trouble hearing audio or understanding dialogue when you watch shows through the Spectrum app on your Samsung TV, the first step is to check your TV’s sound settings. Make sure the volume isn’t muted and that the sound output is set to your TV’s speakers rather than another audio device. Once you’ve adjusted your TV’s audio settings, try playing a show or movie through the Spectrum app again to see if the problem has been resolved.
Check your TV’s picture settings
If the Spectrum app isn’t working on your Samsung TV, the first thing you should do is check your TV’s picture settings. If your TV’s picture settings are set to “Dynamic,” “Vivid,” or “Movie” mode, this can cause interference with the Spectrum app. To fix this, go to your TV’s Settings menu and change the picture mode to “Standard.”
If this doesn’t fix the problem, try the next fix.
Check your TV’s power settings
One of the most common reasons the Spectrum app won’t work on your Samsung TV is because your TV’s power settings are set to “Store Demo” or “Shop Mode.” To fix this, simply go to your TV’s Settings menu and look for the power settings. Once you’re in the power settings menu, make sure that the “Store Demo” or “Shop Mode” option is turned off.
If you’re still having trouble, try restarting your TV. To do this, simply unplug your TV from its power source, wait 30 seconds, and then plug it back in. Once your TV turns back on, try opening the Spectrum app again.
Check your TV’s input settings
If the Spectrum app won’t open on your Samsung TV, the first thing you want to check is your TV’s input settings. It’s possible that your TV is set to a different input than the one your Spectrum receiver is connected to.
To change your TV’s input settings:
1. Press the Menu button on your Samsung TV remote control.
2. Select Settings.
3. Select General.
4. Select External Device Manager.
5. Select Device Manager.
6. Select Source.
7. Select HDMI-CEC (if available).
8. Turn on Device Connector and Anynet+.
Check your TV’s aspect ratio settings
If the image on your TV screen is stretched or looks zoomed in, it probably has the wrong aspect ratio settings. Aspect ratio is the relationship between the width and height of an image, and it’s usually expressed as a percentage. For example, the aspect ratio of a widescreen TV is 16:9, which means that for every 16 units of width, the TV has 9 units of height.
To check your TV’s aspect ratio settings:
1. Open the Settings menu on your Samsung TV.
2. Select Picture.
3. Select Screen Adjustment.
4. Select Aspect Ratio.
5. Select16:9, 4:3 Standard, or 4:3 Zoom, depending on your preference.
Check your TV’s game mode settings
If you’re experiencing lag while using the Spectrum app on your Samsung TV, one of the first things you should check is your TV’s game mode settings. Many Samsung TVs have a “game mode” that can be activated to reduce input lag, which is especially helpful if you’re playing video games on your TV.
To check your TV’s game mode settings, open the Settings menu on your TV and navigate to the General or Picture settings. From there, look for a setting called “Game Mode” or “Reduce Input Lag” and make sure it is turned On.
If you don’t see a Game Mode setting on your TV, it may not have this feature. In this case, you can try some of the other solutions in this article.
Check your TV’s eco settings
It’s possible that your Samsung TV’s Eco settings are interfering with the Spectrum App. Try the following:
1. Open the Settings menu on your Samsung TV.
2. Select System.
3. Select Eco Solution.
4. Make sure that all of the Eco Solution settings are turned Off.
