If you are facing any issues while trying to use Netflix on your LG Smart TV, then you have come to the right place. In this article, we will be discussing 12 simple fixes that will help you resolve the issue in no time.
Before we get started, it is important to know that Netflix requires a minimum internet speed of 3 Mbps for SD quality and 5 Mbps for HD quality. So, if your internet connection is not fast enough, then that could be the reason why Netflix is not working on your LG Smart TV.
With that being said, let us take a look at the 12 simple fixes that will help you fix the issue of Netflix not working on LG Smart TV:
Check Your Internet Connection
One of the most common reasons Netflix may not be working on your LG TV is because of a poor internet connection. A strong and stable internet connection is key to being able to stream Netflix without any lags or buffering issues. Before you try any of the other troubleshooting steps below, make sure to check your internet connection and run a speed test.
Check for a System Update
Before you start poking around your TV’s settings, the first thing you should do is check for a system update. Your TV’s operating system may have a bug that’s causing Netflix to crash, and a simple update could fix the issue.
To check for a system update on your LG TV:
-Press the Home button on your remote.
-Scroll down to Settings and select it.
-Scroll down to About this TV and select it.
-Select Check for updates.
If there’s an update available, your TV will download and install it automatically. Once the process is complete, restart your TV and try Netflix again.
Check Your Account Information
If you’re having trouble signing in to Netflix on your LG smart TV, it’s possible the login information you’re using is incorrect. Check that the email address and password you’re entering into the Netflix app are the same ones you use to sign in to Netflix’s website. If they aren’t, you’ll need to update your account information on Netflix’s website before trying again.
To do this:
1. Go to netflix.com/login in a web browser on your computer or mobile device.
2. Enter your email address and password and click Sign In.
3. If prompted, enter the code that appears on your TV screen and click Continue.
4. Hover over the profile name in the upper-right corner of the page and select Account from the drop-down menu that appears.
5. Scroll down to Profile & Parental Controls, then select Update Profile from the drop-down menu next to your profile name (you may need to enter your Netflix password again).
6. Enter a new email address and password, then click Save Changes and try signing in again on your LG TV.
Check the LG Content Store
If you’re having trouble watching Netflix on your LG smart TV, it may be a result of an issue with the content store. To fix this, you can try the following steps:
1. Select the LG Content Store app from your TV’s home screen.
2. Once the app has loaded, select the Search icon in the top-right corner of the screen.
3. Enter “Netflix” into the search bar and select the Search icon again.
4. Select Netflix from the search results and then choose Install.
5. Once Netflix has been installed, launch it and enter your account credentials to log in.
If you’re still having trouble after following these steps, you can reach out to LG customer support for further assistance.
Check the Netflix App Version
If you are facing any issues with the Netflix app, the first step is to check the Netflix app version. To check the version of the Netflix app installed on your LG smart TV, follow these steps:
-Press the Home button on your LG remote control.
-Open the LG Content Store.
-Select Apps from the Categories section.
-Navigate to the My Apps section.
-Hover over the Netflix app and select More Details.
-Check the App Version number. It should be 8.0.0 or later.
If you see an Update button next to the Netflix app, select it to update the app.
Check for App Updates
If you’re using an LG smart TV from 2018 or earlier, you may be using the Netflix app that came pre-installed on your device. To see if there’s an update available for your app:
1. Open the LG Store App.
2. Select the magnifying glass in the top-right corner of the screen and search for “Netflix.”
3. Select Netflix from the search results.
4. If an update is available, select Update.
Check the Time and Date Settings
If your Netflix not working on LG smart TV, then you should check the time and date settings. This is because the Netflix app relies on these settings to function properly. To check the time and date settings:
-Open the Settings menu on your LG TV
-Navigate to the General tab
-Select the Time & Date option
-Ensure that the time and date are set correctly
If these settings are not correct, then you will need to set them manually. Once you have done this, restart your LG TV and try opening Netflix again.
Check the Region Settings
If you’re having trouble streaming Netflix on your LG TV, it may be due to outdated region settings. To fix this, you’ll need to adjust your region settings:
1. From the Home screen, open the Settings app.
2. Select All Settings.
3. Select the General tab.
4. Scroll down and select Region Settings.
5. Select the region you want to set your TV too.
6. Scroll down and select Done.
Check the Parental Control Settings
If you’re having trouble with Netflix on your LG smart TV, it could be due to the parental control settings. To fix this, simply go into the settings and disable the parental controls. Once you’ve done this, try Netflix again and see if it works.
If you’re still having trouble, there are a few other things you can try. First, restart your TV and try Netflix again. If that doesn’t work, try unplugging your TV for a few minutes and then plugging it back in. If none of these solutions work, you may need to contact LG customer support for further assistance.
Try a Different Browser
If you’re using the LG webOS browser, you may have better luck with a different browser like Chrome or Firefox. To do this, go to the LG App Store and download one of these browsers. Then, follow the instructions below:
1. Open the browser and go to www.netflix.com.
2. Hover over the profile icon in the top right corner of the screen.
3. Select Sign Out.
4. Hover over the profile icon in the top right corner of the screen and select Add Profile again or choose another profile from the list.
5. Enter your Netflix email address and password and click Continue.
6. Click Yes on the Are you sure you want to sign out of all devices? prompts that appear; this will ensure that you’re no longer logged in on any other devices as well.
Contact Netflix
If you’re still having trouble after trying all of the troubleshooting steps above, the next step is to contact Netflix. You can reach out to them in a few different ways:
-Visit the Netflix Help Center and enter your issue or question into the search bar. If they have an article that covers your issue, it will come up. If not, you can click on the “contact us” link at the bottom of the page to fill out a form describing your problem.
You can also call Netflix customer service at 1-866-579-7172.
