Amazon Prime Video is a great streaming service to have. It offers tons of free content and affordable subscription content for people who don’t want to pay for Netflix. This library, however, means you are probably not going to stop using it anytime soon. If you own a digital video recorder or an HD compatible TV from Samsung, you will probably run into issues related to the Prime Video app not working on Samsung TVs.

Many people are wondering why their Amazon Prime video app is not working on Samsung TVs. It’s a very common problem, but there are some easy fixes you can use to get this fixed quickly.

Check if your Samsung TV is on the list of supported devices

If you’re trying to access Prime Video on your Samsung TV and it’s not working, the first thing you should do is check to see if your TV model is on the list of supported devices. To do this, go to Amazon’s website and select “Help” from the top navigation bar. Then, select “Amazon Video” from the list of topics on the left side of the screen. On the next page, select “Samsung TVs” from the “Watching Prime Video” section. This will take you to a list of Samsung TV models that are supported by Prime Video. If your TV model is not on this list, then Prime Video will not work on your TV.

If your Samsung TV is on the list of supported devices, the next thing you should do is make sure that it’s connected to the internet. To do this, go to your TV’s settings menu and select “Network.” Then, select “Internet Connection.” On the next page, make sure that the “Enabled” option is selected. If it’s not, select it and then try accessing Prime Video again.

If you’re still having trouble accessing Prime Video on your Samsung TV, there are a few other things you can try. First, try restarting your TV and then try to access Prime Video again. If that doesn’t work, try resetting your TV to its factory settings. To do this, go to your TV’s settings menu and select “Support.” Then, select “Self Diagnosis.” On the next page, select “Reset.” Finally, enter your password and confirm that you want to reset your TV.

Check if the Prime Video app is up to date

If you’re having trouble with the Prime Video app on your Samsung TV, it may be due to an outdated version of the app. To update the Prime Video app:

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-Using your Samsung TV’s remote control, navigate to and select the Prime Video app.
-Select Update. If there is no update option, this means you have the most recent version of the app.
-Once the app has been updated, try using Prime Video again.

Restart your Samsung TV

If you’re having trouble with Prime Video on your Samsung TV, the first thing you should do is restart the TV. This will clear any temporary glitches that may be causing the problem. To restart your Samsung TV, just unplug it from the power outlet for 30 seconds and then plug it back in.

If restarting your Samsung TV doesn’t fix the problem, try these other simple fixes:

1. Check your internet connection. Make sure you have a strong and stable internet connection.
2. Check for updates. Make sure your Samsung TV and the Prime Video app are up to date.
3. Clear the Prime Video app’s cache and data. This will delete any temporary files that could be causing problems.
4. Reset your Samsung TV to factory settings. This will delete all your settings and data, so make sure to back up anything you want to keep first!
5. Contact Samsung support or Amazon support for further assistance.

Restart your router

If you’re having trouble streaming Prime Video, it’s often due to an issue with your internet connection. One way to fix this is to restart your router. This will clear any issues that may be causing problems with your connection.

To restart your router:

-unplug the power cord from the back of the router
-wait 30 seconds
-plug the power cord back in
-wait for the router to finish booting up

Check your internet connection

If you’re having trouble streaming Amazon Prime Video, the first thing you should check is your internet connection. A slow or intermittent connection will often cause problems with video streaming, so you’ll want to make sure that your connection is running at optimal speeds. You can use a tool like Speedtest to check your internet speeds.

Check if your Samsung TV account is active

If you’re trying to watch Prime Video on your Samsung TV and it’s not working, there are a few things you can try to fix the issue. First, make sure your Samsung TV account is active. To do this, go to the Samsung TV menu and select “Account.” Then, select “Activate” and enter your Amazon account information. If your account is already active, you’ll see a message that says “Your Samsung TV is already connected to your Amazon account.”

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If you’re still having trouble, try these other fixes:

-Check your internet connection. Make sure you have a strong internet connection.
-Restart your Samsung TV. To do this, go to the Samsung TV menu and select “Settings.” Then, select “Support” and “Self Diagnosis.” Finally, select “Restart.”
-Clear the Prime Video app cache. To do this, go to the Samsung TV menu and select “Settings.” Then, select “Applications,” find the Prime Video app, and select “Clear Cache.”
-Update the Prime Video app. To do this, go to the Samsung TV menu and select “Settings.” Then, select “Support,” “Software Update,” and finally “Auto Update.”
-Reset the Prime Video app. To do this, go to the Samsung TV menu and select “Settings.” Then, select “Applications,” find the Prime Video app, and select “Reset.”

Check if your Samsung TV region is set correctly

If you’re trying to watch Prime Video on your Samsung TV and it’s not working, one of the first things you should check is the region settings on your TV. Go to Settings > General > External Device Manager > Region. If the region is set to something other than United States, change it to United States and try again.

If that doesn’t work, try these 11 simple fixes:

1. Check your internet connection
Make sure you have a strong and fast internet connection. We recommend using a wired connection if possible.

2. Restart your Samsung TV
Sometimes all you need to do is restart your TV to fix the problem. To do this, unplug your TV from the power outlet and wait 1-2 minutes before plugging it back in.

3. Update your Samsung TV firmware
An outdated firmware can cause compatibility issues with Prime Video. To check for updates, go to Settings > Support > Software Update > Update Now. If there’s an update available, install it and try again.

4. Delete and re-download the Prime Video app
If the app itself is causing problems, deleting and re-downloading it may fix the issue. To do this, go to Settings > Applications > Manage Installed Applications and select Prime Video. Select Delete from the menu and then download the app again from the Samsung App Store.

5 . Check for updates for other apps on your Samsung TV

Sometimes other apps on your Samsung TV can cause conflicts with Prime Video. To check for updates for other apps, go to Settings > Support > Software Update > App Updates and install any available updates. Once that’s done, try using Prime Video again.

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6 . Perform a power cycle

A power cycle reset can often resolve many issues by resetting both the software and hardware on your Samsung TV. To do this, unplug your TV from the power outlet and wait 1-2 minutes before plugging it back in again. Once it’s back on, try using Prime Video again..

Delete and reinstall the Prime Video app

If you’re having trouble with the Prime Video app on your Samsung TV, you may want to try deleting and reinstalling the app. To do this:

1. On your Samsung TV, open the Smart Hub.
2. Navigate to and select Apps.
3. Select My Apps.
4. Select the Prime Video app.
5. Select Options > Delete.
6. Restart your Samsung TV and then open the Smart Hub again.
7. Navigate to and select Apps.
8. Select Search for apps and then search for “Prime Video.”
9. Install the Prime Video app from Samsung’s app store.

Reset your Samsung TV

If you’re still having trouble with Prime Video after trying all of the other troubleshooting steps on this page, resetting your Samsung TV might help.

To reset your TV:

-Disconnect the power cord from the back of the TV, then reconnect it after a minute.
-Press and hold the Power button on the back of the TV for 5 seconds.
-Once the TV turns back on, try Prime Video again.

Contact Samsung support

If you need more help, contact Samsung support. Representatives can help you troubleshoot technical issues, offer advice on which settings to use, and walk you through solutions.

Contact Amazon support

If you’re still having trouble, the next step is to contact Amazon support. They can help you troubleshoot the issue and, if necessary, escalate it to someone who can help you further.

To contact Amazon support:

-Go to the Amazon website and log in to your account.
-Click on the “Help” link at the top of the page.
-Click on the “Need more help?” link.
-Click on the “Contact Us” button.
-Select “Prime Video” from the list of topics.
-Select “I need more help with Prime Video on my TV” from the list of options.
-Click on the “Chat Now” or “Call Us” button to get in touch with a support representative.