Waiting for a movie to load is the worst. And it’s not just a matter of being tempted by some cat videos on YouTube – you can’t find out what you’re missing because the video hasn’t loaded. But don’t worry; it’s not always your internet connection, DNS problems, or a comically large download. Most of the time, the problem is that your Vizio smart TV has somehow disconnected from Amazon Prime Video. Here are some methods you can use to fix this problem and get back to streaming in no time.
Check your internet connection
Before you start looking for answers to why Prime Video isn’t working on your Vizio Smart TV, it’s important to check your internet connection. A strong and stable internet connection is key to streaming any video content, so if you’re having trouble with Prime Video, make sure your WiFi is up and running.
Check if your TV is on the latest software version
If you’re trying to watch Prime Video on your Vizio TV and encountering errors, the first thing you’ll want to do is check that your TV’s software is up to date. To do this, go to your Vizio TV’s settings menu and look for the “Check for updates” option. If there’s an update available, install it and see if that fixes the problem.
Check if your Vizio Smart TV is compatible with Prime Video
If you’re trying to use Prime Video on your Vizio Smart TV, the first thing you need to do is check if your model is supported. Prime Video is available on a variety of Vizio TV models, but not all of them.
To see if your Vizio TV is compatible with Prime Video, go to Amazon’s website and enter your TV’s model number in the “Search” field. If your TV model is listed under the “Included Devices” section on the right side of the page, that means it’s compatible with Prime Video.
If your Vizio TV isn’t listed as a compatible device, that doesn’t necessarily mean you can’t use Prime Video on it. It could just mean that Amazon hasn’t officially added support for your TV model yet. In that case, you might be able to use Prime Video by connecting a compatible streaming device (like a Roku or Fire Stick) to your TV.
Restart your TV
If you’re having trouble with Prime Video on your Vizio TV, the first thing you should try is restarting the TV. To do this, simply unplug the TV from power for 30 seconds, then plug it back in. Once the TV powers on, try opening Prime Video again and see if the issue has been resolved.
If restarting your TV doesn’t fix the problem, there are a few other things you can try.
Restart your Prime Video app
If you’re having trouble with your Prime Video app, the first thing you should do is restart the app. To do this, simply quit the app and then launch it again.
If that doesn’t work, try restarting your Vizio smart TV. To do this, go to the Settings menu and select System > Power > Restart.
If you’re still having trouble, try uninstalling and then reinstalling the Prime Video app. To do this, go to the Settings menu and select Apps > Prime Video > Uninstall.
Clear app data
If you’re having trouble with the Prime Video app, one thing you can try is clearing the app data. This will reset the app and hopefully fix any issues you’re having.
To clear the app data on a Vizio TV, follow these steps:
1. Open the Settings menu.
2. Navigate to the Apps section.
3. Select Prime Video.
4. Select Clear Data/Storage.
5. Press the OK button.
Check for updates
If you’re having trouble with Prime Video on your Vizio Smart TV, the first thing you should do is check for any updates that may be available for your TV’s operating system. To do this, open the Settings menu on your TV and select the “System” option. From there, select “Check for Updates” to see if there are any new updates available for your TV. If there are, follow the prompts to install them. Once your TV has been updated, restart it and try watching Prime Video again to see if the issue has been resolved.
If you’re still having trouble with Prime Video after checking for updates, try some of the other troubleshooting tips listed below.
Delete and reinstall the app
If you’re having trouble with the Prime Video app on your Vizio TV, you may want to try deleting and reinstalling the app. To do this, open the Apps & Games section of your TV’s Settings menu and select the Prime Video app. Then, use the arrow keys on your remote to highlight the Delete option and press the OK button. Once the app has been deleted, go back to the Apps & Games section and select Prime Video again. This will cause the app to be reinstalled on your TV.
Check your parental controls
If you’re having trouble watching Prime Video, it’s possible that your parental controls are set too restrictively. To check your parental controls:
1. From the main menu, select Settings.
2. Select System.
3. Select Parental Controls.
4. Enter your 4-digit PIN. By default, the PIN is 0000.
5. Select Prime Video.
6. Make sure that the parental control setting for Prime Video is set to No Restrictions or Lowest Restrictedsetting.
Try another browser
If you’re having trouble playing Prime Video on your Vizio TV, you may want to try using a different browser. Sometimes, certain browsers can cause issues with playback. We recommend trying either Google Chrome or Mozilla Firefox.
Contact Vizio support
If you’ve gone through all the steps above and you’re still having trouble, the next step is to contact Vizio support. You can reach out to Vizio in a few different ways:
-Use the “Contact Us” form on Vizio’s website
-Send Vizio a message on Twitter
-Give Vizio a call at (888) 849-4623
Vizio’s customer service team is available Monday-Friday from 8am to 10pm EST and Saturday-Sunday from 9am to 6pm EST.
